Welcome to the official website of NET-SHOP EMPORIUM LLC. Here you can find answers to frequently asked questions about our jewelry, shopping experience, and services. If you have any questions about the shopping process, please feel to contact our customer service team.
How do I place an order?
You can place an order by browsing our website, selecting your preferred jewelry style, clicking “Add to Cart,” and following the prompts to complete the checkout process. During checkout, you will need to provide your shipping address and payment information.
What payment methods are accepted?
We accept various payment methods, including:
Credit cards (Visa, MasterCard, American Express)
Debit cards
PayPal
Other online payment methods
All payment information is processed through a secure payment gateway to ensure the security of your transactions.
Can I modify or cancel my order?
If your order has not yet been processed, you can modify or cancel it by contacting our customer service. Please contact us as soon as possible. Please note that once an order is in processing status, it cannot be changed or canceled.
What shipping options are available?
We offer domestic and international shipping. You will see the available options and costs during checkout. After your order is shipped, you will receive a confirmation email containing tracking information.
How can I track my order?
You can log in to your account to view your order status or use the order tracking function on our website by entering your order number and email address.
What is your return policy?
We want you to be satisfied with your jewelry purchase. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Returned items must be unused and accompanied by proof of purchase. For more details, please visit our return policy page.
What if an item is out of stock?
If an item you ordered is out of stock, we will notify you via email and provide an estimated restocking time or alternative options. If the item is unavailable, you can choose to cancel your order, and we will issue a full refund.
Do you offer international shipping?
Yes, we offer international shipping. Please note that international orders may be subject to additional customs duties and taxes, which are levied by the tax authorities and are your responsibility to pay at the time of payment.