Welcome to NET-SHOP EMPORIUM LLC! We hope you are satisfied with your jewelry purchase. If you are not completely satisfied with your order, we offer a return and exchange policy. Please read the following terms carefully to understand how you can return or exchange products.
Return and Exchange Conditions
Returns: If you are not satisfied with your jewelry purchase, you can request a return within 30 days of receiving the item. The item must be in brand new, unused condition, with original packaging, tags, and instructions.
Exchanges: If you wish to exchange a product, you must also submit an exchange request within 30 days of receiving the item, and the item must meet the return conditions mentioned above.
Application Process
Contact Customer Service: Please contact us via email or customer service hotline, informing us of the reason for your return or exchange, and providing your order number and relevant information.
Fill out the Return Form: We will send you a return form. Please fill it out according to the instructions and include it with your return package.
Prepare the Return Package: Pack the item along with the return form, ensuring the item is protected from damage to avoid rejection of the return.
Please return the item to the following address: 5 EASTWOOD DR, SPRINGFIELD, MA 01129
Processing Time
Once we receive your return package, we will inspect the item within 3-5 business days.
If the item meets the return conditions, we will process your refund or exchange request. Refunds will be issued via your original payment method, and processing time is typically 5-10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong item was sent. If your return is due to our error (e.g., wrong item sent), we will cover the relevant shipping costs.
Thank you for choosing NET-SHOP EMPORIUM LLC. We are committed to providing you with high-quality jewelry and customer service. If you have any questions, please feel to contact our customer service team.